Return Policy

Return & Refund Policy

Effective Date: August 7, 2026

At Shifaunique.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused and in its original condition.

  • The item is returned in its original packaging with all accessories.

  • The product is not damaged due to misuse or improper handling.

  • Proof of purchase (order number or receipt) is provided.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are damaged or defective upon delivery:

  • Personal care products

  • Beauty and cosmetic items that have been opened or used

  • Customized or personalized products

  • Gift cards

  • Items marked as Final Sale or Non-Returnable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the item and packaging

  • A brief description of the issue

We will review your request and arrange a replacement or refund if approved.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method where applicable.

  • Processing times may vary depending on your payment provider or bank.

Shipping Costs

  • Original shipping charges are generally non-refundable, unless the return is due to our error or you received a defective or incorrect product.

  • Customers may be responsible for return shipping costs unless otherwise stated.

Order Cancellation

Orders may be cancelled before they are processed for shipment.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: Shifaunique.com

Email: info@shifaunique.com

We are committed to providing a smooth, fair, and transparent return process for all our customers across the Kingdom of Saudi Arabia.